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A. William Wiggenhorn
Senior Vice President of
Training and Education
President, Motorola University


January 22, 2001


Dear Charles,

As Senior Vice President of Training and Education and President of Motorola University, I have been very pleased to have had you as an associate of Motorola University for the past ten years. I feel that even though you have retired from Motorola, you are not a retiree but an alumnus. I hope that the relationship between Motorola, Motorola University, and you, as the founder and president of MASET, LLC, will continue in a positive vein and that we can all profit from the relationship.

Your capabilities as a consultant, educator and trainer, and your integrity as a person were greatly appreciated by me and the rest of the management of Motorola University. Year in and year out I could count on your efforts in working to provide Total Customer Satisfaction to all of our clients. I have often met many of your customers and always received excellent words from them about your performance.

Please feel free to have any of your customers or prospective customers call me if they would like additional confirmation on your character, performance, or capabilities.

My best wishes in your new enterprise, and I look forward to a continuing relationship.


Sincerely,


Bill Wiggenhorn
BW:cmf

MASET, LLC    P. O. Box 11663    Chandler, AZ 85248
Phone: 602-721-3680     Fax 480-802-4710


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