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A LETTER FROM THE
CITICORP CORPORATE QUALITY DIRECTOR
January 30, 2001


To Whom It May Concern:

I met Charles Loew in March, 1997 as he was the Managing Consultant responsible for the Citibank implementation of Six Sigma and Cycle Time Reduction.

During the three and a half years of working directly with Charles Loew, I found him a man of honesty, integrity, concerned with doing the right thing, and always willing and able to do whatever was necessary to satisfy the customer. He tried to provide "Total Customer Satisfaction".

He was able to work with us, work around our schedules, work around the Idiosyncrasies of our organizations with complete empathy toward the existing Citibank culture.

I highly recommend Charles as a partner if your organization is interested in working at the implementation of Six Sigma and Cycle Time as a cultural change vehicle for your organization. He is knowledgeable and experienced in these tools and knows what is needed to make them effective in an organization.

Sincerely,

James L. Bailey
Executive Vice President
Corporate Quality Director (retired)
Citicorp

MASET, LLC    P. O. Box 11663    Chandler, AZ 85248
Phone: 602-721-3680     Fax 480-802-4710


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