Phone: 602-721-3680     Contact Us

February 21, 2001

Dear Charles,

Congratulations on the formation of MASET, LLC. We're confident that you will have continued success in a rapidly changing environment.

I would like to provide a sound recommendation for you and for the work you did for me regarding "Cross Functional Process Mapping", while I was General Manager of the BFGoodrich Adhesives Systems Division in Akron, Ohio.

You and your team managed to earn the respect and support of our disparate group of technical, administrative and sales and marketing people by utilizing a high degree of professionalism and a good measure of discipline and some patience, while you taught the group how to improve our product development process. The outcome was significantly improved teamwork, and a successful streamlining of our product development process. The process became faster, better, more cost effective.

Please feel free to have any of your prospects telephone me for a personal reference.

Sincerely Yours,

James E. Nerpouni

MASET, LLC    P. O. Box 11663    Chandler, AZ 85248
Phone: 602-721-3680     Fax 480-802-4710

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