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March 20, 2001

Re: Cross Functional Process Mapping


Dear Charles,

I am pleased to have this opportunity to help you in your endeavor.

We, at Infosys, started our journey of Six Sigma with your help. You were instrumental in positioning this quality initiative with senior management through your presentations.

We found this redesign method, Cross-functional Process Mapping, an excellent tool to decrease end-to-end cycle time. You and your team helped us in doing so and as well as equip our internal facilitators in continuing this journey. The outcome has been a significantly improved teamwork and development of an environment of continuous improvement in our business processes.

I would like to congratulate you on the formation of MASET, LLC. I am confident that you will have continued success in your journey.

With regards,


Yours Sincerely,

K Dinesh
Director

MASET, LLC    P. O. Box 11663    Chandler, AZ 85248
Phone: 602-721-3680     Fax 480-802-4710


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