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Maset News
August 11, 2009

The one constant in every business and organization today is change. Continuing change means that just when you think you've got everything under control, that's the time to challenge yourself to get a different perspective.

Maset LLC seeks to provide assistance and guidance to any organization through our free monthly newsletter and consulting services. However, in order for us to continually improve our effectiveness, we need your help. We would like to expand the newsletter distribution so we can increase our capacity to provide greater benefits and synergy of ideas to everyone.

You can help us in this quest by suggesting names of colleagues who you feel could benefit from receiving the Maset News regularly. We would like to invite them to subscribe to the newsletter. Just send us their name and e-mail address by filling out this simple form.

There is no limit as to the number of names you can suggest, so please feel free to add as many individuals as you like.

Your feedback and suggestions are always welcome.

Thank you for your help.

Charles J. Loew

I found the following short article very interesting and hope you do also.

Become Your Customer's Best Option

In fat or lean times, the greatest way to build business and strengthen relationships is to become the best option for your customers. Consistency and responsiveness are paramount to becoming the best option. The foundation to this can be achieved in a few simple ways:

  1. Don't rely on voice mail or automated menus-avoid them whenever possible. You can't build relationships by having your customers talk to a machine; people want to know they have been heard. Customers need to feel they are important.
  2. Be consistent in pricing-your prices don't always have to be lower than the competition, but the price should match the value.
  3. Understand your customers enough to know what a proper response time is, and be consistent in reducing yours. Whether a proper response time is seconds or hours, never delay communicating with your customers.

When building relationships, being able to say: "We are going to be the most responsive organization you will work with"-and then proving it goes a long way. When "I hear you" is coupled with "You hear me," then "I like you" can turn into "We like each other." That sounds like a relationship to me.

Joseph Gabriel
Founder and CEO
Southern Computer Warehouse
Marietta, Ga.


Maset has the ability, the resources, and a history of successes, making us confident in our ability to deliver superior results for your organization.

Contact Charles Loew today to get started.

Charles Loew
Maset, LLC

email: charles.loew@masetllc.com
phone: 520-568-6355    cell: 602-721-3680    fax: 520-568-6355
web: http://www.masetllc.com


Comments from our readers regarding MASET NEWS, our web site, or inquiries for help are welcome and can be addressed to Charles.Loew@masetllc.com.

MASET NEWS
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Six SigmaTM is a Registered Trademark and Service Mark of Motorola, Inc.

The Maset News can be reproduced by you providing the Copyright information remains on the copy. It may be used by you for limited distribution within your organization and among your friends and associates. It may not be sold or published without prior written authorization and approval by MASET, LLC.

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Phone: 602-721-3680     Fax 480-802-4710


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