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Organizational Assessment using the Malcolm Baldrige Criteria for Performance Excellence
to Prioritize Where to Assign Typically Scarce Resources
to Provide Maximum Value

service provided
Conduct assessments, guide internal efforts, and help identify high-value/high leverage opportunities to achieve significant improvements in business results using the Malcolm Baldrige National Quality Program Criteria for Performance Excellence.

business issue
The Criteria are designed to help organizations enhance their performance through focus on dual, results-oriented goals:

  • Delivery of ever-improving value to customers, resulting in significantly enhanced marketplace success
  • Improvement of overall organizational effectiveness and capabilities

    Companies who have won the Baldrige Award outperform the S&P 500 by more than 2.6:1 in terms of shareholder value - and companies that use the criteria to focus improvement and change initiatives can expect similar results in terms of:

  • Enhanced competitiveness
  • Improved value to customers
  • Improved overall performance

    Depending on a client's needs, Maset, LLC can create a flexible approach to:

  • Conduct assessment of a company's application for the Baldrige or a State Award
  • Evaluate a company to the Baldrige criteria
  • Analyze the results of an assessment and provide prioritized feedback regarding opportunities for improvement with the greatest benefit and leverage for improved value
  • Train and guide internal company examiners to perform effective assessments
  • Guide a company in preparing an application for Baldrige or a State Award
  • Guide a company in preparing for a Baldrige or State Award Site Visit

    Companies using the criteria to guide and focus their improvement efforts reap substantial benefits in terms of:

  • Stock price - 59% greater (119% vs. 75%)
  • Operating Income - 212% greater (91% vs. 43%)
  • Sales - 216% greater (69% vs. 32%)
  • Return on Sales - 800% greater (8% vs. 0%) (based on actual results of Baldrige-winning companies averaged over 5 years and compared to a control group of similar companies)

    MASET, LLC    P. O. Box 11663    Chandler, AZ 85248
    Phone: 602-721-3680     Fax 480-802-4710

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