|Product or service:
||Six Sigma Culture
|Date of intervention:
Critical Business Issue:
The most frequent error occurring during the account opening process is incorrect checkbook orders. This causes excessive rework handle time and expenses associated with reprints and postage.
Implemented a significant increase in online ordering and modified the screens to provide more online checking. Began measuring defects in the ordering process and changed the processes where indicated.
- Increased online ordering from 82% to 92%. This saved 2.5 FTE per year in the Financial Center.
- Reprints of orders were reduced by 20%.
- Expense savings equal to 8 times implementation costs.
- Increased Revenues equal to 65 times the implementation costs
MASET, LLC P. O. Box 11663 Chandler, AZ 85248
Phone: 602-721-3680 Fax 480-802-4710