Phone: 602-721-3680     Contact Us
 
Training & Workshops

Communication Skills: Interpersonal
M-1007

DESCRIPTION:

To a great extent, professional effectiveness is a product of one's capacity to interact with others. This training program is designed for those who choose to successfully use their communication skills to increase their job performance.

Participants will gain knowledge of interpersonal communication theory and increase their sensitivity to personal communication styles. You will learn how to be an active listener, how to apply various response styles, and how to apply these new skills to verbal, non verbal and written communications.

OBJECTIVES:

  • Recognize the power of communication.
  • Understand how problems develop due to poor listening techniques.
  • Learn the components of effective listening, including active and reflective listening.
  • Manage and redirect conflict and defuse volatile situations.
  • Provide and accept constructive criticism without offending.
  • Learn how to ask the right questions to critique and clarify a situation.
  • Enhance your knowledge of nonverbal communication including facial, body, and spatial expression.
  • Apply what you learn toward the written word in letters, memos, and reports.
  • Know how to use the last resort.
  • Translate what you learn into action.

AUDIENCE:

All levels within any organization

PREREQUISITES:

None

EXPECTED RESULTS:

The topics included in this program will be: personal power, genuineness, integrity, and clarity in professional as well as personal relationships. We will concentrate on ways to replace our tendencies to be judgmental with stronger listening and understanding.

Through discussion, structured experiences, and the application of theoretical models, you will gain insight into your own behavior and you will become better able to interact effectively in social and professional situations.

WORKSHOP DURATION:

Available in 1 and 2 day formats

OUTLINE:

Verbal Communication

  1. Attitude And Influence
    1. Components of effective listening
    2. Barriers (evaluation)
    3. Gateways (listening and understanding)
      1. I think, therefore, I am not listening
  2. Constructive Feedback
    1. Effects of ineffective feedback
    2. Components of constructive and effective feedback
    3. Techniques
      1. critiquing through questions without criticizing
  3. Giving Instructions
    1. Choosing the right words and questions
      1. one-way vs. two-way communication
      2. ebb and flow with and without feedback
  4. Presentations
    1. Interacting with large groups of people
    2. Avoiding the use of semantics and technical jargon
    3. Listening more actively
      1. active and reflective listening
  5. Other Communication Interactions
    1. Uses and abuses of persuasion
    2. Management and the re-direction of conflicts
      1. being able to diffuse a volatile situation

Non-Verbal Communication

  1. Facial Expression and Eye Contact
    1. Emotions (overtone) conveyed
    2. Judgments implied
  2. Body Expression and Physical Contact
    1. Spatial orientation (proxemics)

MASET, LLC    P. O. Box 11663    Chandler, AZ 85248
Phone: 602-721-3680     Fax 480-802-4710


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