Phone: 602-721-3680     Contact Us
 
Training & Workshops

Disciplined Problem Solving
M-737

DESCRIPTION:

Organizations spend five times as much in resources fixing problems. With pressure from customers and managers, corrective action is often based on guess work and instinct. As a result, problems resurface and additional resources are required. This course introduces a 5-step process to get to the "root cause" of the problem and not to treat and remove symptoms alone. Case studies allow the participants to move through each of the 5 steps and discover the root cause for themselves.

OBJECTIVES:

At the end of this course, the participants will be able to:

  • Recognize the importance of using a disciplined process for solving critical problems.
  • Utilize the 5-step problem-solving process to diagnose and solve problems at their root cause.
  • Recognize which types of problems back on the job meet the criteria of the 5 Steps of Disciplined Problem Solving.

AUDIENCE:

Anyone who has to solve problems

PREREQUISITES:

No prerequisites to this class

EXPECTED RESULTS:

Attainment of Personal and Organizational Goals

WORKSHOP DURATION: 2 Day

MASET, LLC    P. O. Box 11663    Chandler, AZ 85248
Phone: 602-721-3680     Fax 480-802-4710


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